退款政策

If the product of your order has defects, we would accept the full   refund.  You don't need to return it to our shop.

If you don't receive products within 30 days after order date, we would accept the full refund.

### Right of Withdrawal (EU/EEA Customers Only) If you are a resident of the European Union (EU) or the European Economic Area (EEA), you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear statement (e.g., by utilizing the "Request Return" feature on your account page or contacting us via email).

### Exceptions to the Right of Withdrawal (Important for Food Products) Please note that in accordance with Article 16 of the EU Consumer Rights Directive (2011/83/EU), the right of withdrawal **does not apply** to the following types of products: 1. **Perishable Goods:** Supply of goods which are liable to deteriorate or expire rapidly. This includes all food items, snacks, and confectionery sold in our store. 2. **Sealed Goods:** Supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. Therefore, unless the product arrived damaged, defective, or incorrect, **all sales of food and snack items are final and cannot be returned or refunded under the 14-day withdrawal rule once shipped.**

### Damaged or Incorrect Items If your item is defective, damaged, or if you receive the wrong item, please contact us immediately so that we can evaluate the issue and make it right.